terms and conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Saint Vintage Designs. The collective work includes works that are licensed to Saint Vintage Designs. Copyright 2009, Saint Vintage Designs ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Saint Vintage Designs or purchasing Saint Vintage Designs products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Saint Vintage Designs or to purchase Saint Vintage Designs products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Saint Vintage Designs. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
Jewelry that is not created as a custom order may be returned for a refund, credit, or exchange within 14 days of the date shipped. As described below, jewelry that is created as custom order may not be returned; all such purchases of custom jewelry are final.
In order for refund, credit, or exchange to be granted, all items purchased must be returned in their original and unworn condition. "Original and unworn" means that there are no marks, blemishes, or scratches on the metal, stone(s) or other materials, alterations or signs of wear on the item or tag. The tag must be attached to the item. Used, worn, or broken items are not eligible for a refund, credit or exchange. All original packaging and all paperwork must be returned as well.
In order to return an item, email before returning the item(s) to obtain a return authorization number (RA#). Clearly print the code received on the outside of the package. We are unable to process returns/exchanges without such a return code. For your security please return item(s) with an insured courier and retain your shipping receipt. Saint Vintage Designs is not responsible for item(s) lost or damaged in transit.
Pieces that are created as a special order and/ or custom design, a custom order, or jewelry that requires modification such as sizing, exchanging stones, beading, pearls and is ordered as a custom order are NOT returnable.
Custom designed or special order pieces will match the design you approved including dimensions, type of stone(s), crystal(s), beading, pearl(s), and metals, are subject to slight variations due to the nature of hand craft jewelry that may include minor variations in the overall size of the piece and/or minor difference in the stones, crystals, beading and or pearl colors and shape. Any standard item that is customized (sizing, adding stones, crystals, beading, pearls, changing stones, crystals, beading, pearls, etc.) and provided as ordered is not returnable for refund or exchange.
When an order is processed and shipped to a customer and the package is returned marked "return to sender" or because of address error on the part of the customer, we will charge the customer for the return shipping charges. If the customer still requests the item to be shipped back to a correct address the recipient will be charged such additional shipping fees.
When an order is processed and shipped to a customer and the package is returned marked “refused” or “no signature” was obtained by the courier after several delivery attempts and was held at the courier for a specified time for the customer to pick up, then the courier returned the package to Saint Vintage Designs the recipient will be charged for the return shipping.
Gift certificates are final sale and can not be returned or refunded.
To return items, email the following to obtain an RA# and ship to address/instructions: firstname.lastname@example.org